1. Introduction

Live-Transcription ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time AI translation and transcription services (the "Service").

This policy complies with the General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password, and billing information when you create an account
Payment Information: Credit card details and billing address (processed securely through Stripe)
Content: Audio and video streams you submit for transcription and translation
Communications: Messages you send to us through support channels

2.2 Information Collected Automatically

Usage Data: Information about how you use the Service, including features accessed and processing time
Device Information: Browser type, operating system, and device identifiers
Log Data: IP addresses, access times, and pages viewed
Cookies: Session cookies and analytics cookies (see Section 7)

2.3 Transcription and Translation Data

When you use our transcription service, we process audio data through our AI systems. This processing is performed in real-time, and we do not permanently store the audio content after processing unless you specifically enable recording features.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Process transcription and translation requests
Process payments and manage subscriptions
Send service-related communications and updates
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. Legal Basis for Processing (GDPR/LGPD)

We process your personal data based on:

Contract Performance: Processing necessary to provide the Service you requested
Legitimate Interests: Improving our Service and preventing fraud
Legal Obligations: Compliance with applicable laws
Consent: Where required, we obtain your explicit consent (e.g., marketing communications)

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, AI services)
AI Processing Partners: We use OpenAI/Groq for transcription processing. Audio data is processed in accordance with their privacy policies
Payment Processors: Stripe processes all payment transactions securely
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

5.1 Connected Social Media Accounts (Google/YouTube, Meta, TikTok, LinkedIn)

Live-Transcription lets you connect your own social media accounts to publish and schedule the video clips ("Shorts") generated from your content. Connecting an account is always optional and initiated by you. When you connect an account we receive and store, encrypted at rest, an access token and the basic identity of the connected account (such as account/channel/Page name and ID). We use this data exclusively to publish content you explicitly request (an immediate "Publish now" action or a scheduled post you created and can cancel at any time), and to display which account is connected. We never post without your action, never read your private messages or contacts, and never sell or share this data with third parties.

Google / YouTube: Live-Transcription uses YouTube API Services. By connecting a YouTube channel you also agree to the YouTube Terms of Service; Google's handling of your data is described in the Google Privacy Policy. We access only your channel's basic identity (name/handle) and the processing status of videos uploaded by the app, and we upload videos to your channel solely when you request it. Live-Transcription's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke Live-Transcription's access at any time in the app (Settings → Social networks → Disconnect) or via your Google Account security settings. Google user data (OAuth tokens and the connected channel's identity) is retained only while the YouTube connection is active, and is permanently deleted immediately when you disconnect the channel in the app or revoke access via your Google Account.
Meta (Facebook Pages and Instagram): we access the list of Facebook Pages and Instagram professional accounts you authorize, their names/IDs and Page access tokens, used solely to publish Reels/Stories/posts you request on those Pages/accounts. You can disconnect at any time in the app, or remove Live-Transcription in your Facebook/Instagram settings — Meta then sends us an automated data deletion request and we delete the stored tokens and account records, providing a confirmation code you can use to check the deletion status on this page.
TikTok and LinkedIn:we access your basic account identity and publish only the videos you request, using each platform's official API. Disconnecting in the app deletes the stored tokens immediately.

6. Data Retention

We retain your data as follows:

Account Data: Retained while your account is active and for 30 days after deletion
Audio/Video Content: Processed in real-time and not stored unless recording is enabled. Recordings are stored according to your plan settings
Transcription Results: Stored for 30 days by default, or according to your retention settings
Billing Information: Retained for 7 years for tax and legal compliance
Usage Logs: Retained for 90 days for security and analytics purposes

7. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Required for the Service to function (authentication, security)
Analytics Cookies: Help us understand how users interact with our Service (Google Analytics)
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a machine-readable format
Restriction: Request limitation of data processing
Objection: Object to certain types of processing
Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

Right to know what personal information is collected and how it is used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell data)
Right to non-discrimination for exercising privacy rights

10. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Secure data centers with physical access controls
Regular security audits and penetration testing
Employee access controls and training
Incident response procedures

11. International Data Transfers

Your data may be processed in countries outside your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

12. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, contact our Data Protection Officer:

Email: [email protected]

Data Protection Officer: [email protected]

Address: São Paulo, SP - Brazil

If you are in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.